Help centre
Ask us anything. Plain answers.
A real person replies on WhatsApp between 8am and 8pm, in English, Hausa, Yorùbá, Igbo or Pidgin.
WhatsApp us
0800 000 0000
Fastest — usually under 10 minutes
Call the shop line
0700 MYKANTI
Mon–Sat, 8am–8pm
Find an agent
Near your market
Someone comes to set it up with you
Guides by topic
- Getting started — first eveningWhat to do the first night, in about ten minutes. You do not need to enter any history to begin.
- Recording credit & part paymentsHow to put a debt in, take part of it back, and let the reminders do the asking for you.
- Setting up your stockStart with groups, not items. Most shops never need to go deeper, and the ones that do can add depth later.
- Adding an attendantGive someone their own login, decide what they can see, and keep every entry traceable to a person.
- Reading your weekly reportWhat the Sunday summary is telling you, and which sentence to act on first.
- Paying, plans & receiptsWhat each plan costs, how to pay, how to change plan, and where to find a receipt.
- Your data, privacy & deleting your accountWho can see your figures, how to take everything with you, and what happens when you ask us to delete it.
Common questions
Do I have to record every single sale?
No. MyKanti is built around closing the day once — total in, total out. Recording each sale is optional and can be switched on or off in settings at any time, per shop.
I entered a wrong number. Can I fix it?
Yes. On the free plan you can correct a day until midnight; on the paid plans you have seven days. A correction does not quietly overwrite what was there — the change is kept alongside the original, with who made it and when, so a shop's history can never be rewritten behind your back. If the window has closed, message us and we will sort it out with you.
What happens to my records if I stop paying?
They stay. Move down to the free plan or stop altogether and everything you have recorded is still there — you lose the paid features, not your history. You can also export the lot to a spreadsheet whenever you like, so leaving never means starting again.
Can I use it without internet?
Yes. Enter everything offline; it saves on your phone and syncs when you next have signal. Only reminder messages need network to go out.
Who can see my sales figures?
Only you, and any staff you give permission to. We do not share your records with tax authorities, lenders or anyone else unless you personally approve it for a specific purpose — for example a loan application. We never sell data.
What if I change phone, or lose it?
Sign in on the new phone with the same number and PIN — everything is there. Report a lost phone to us and we will sign that device out immediately.
Can two people enter records for one shop?
Yes, on the Kanti plan and above. Each person has their own login, and every entry shows who made it and when.
Will my customers know I use an app to chase them?
Reminders go out in your shop’s name, in wording you approve. Most owners find customers respect a written balance more than a verbal one — it removes the argument.
I already keep a notebook. Why change?
Keep the notebook if you like it — many owners do both for the first month. The difference is that MyKanti adds up, remembers who owes you, and tells you what changed. A notebook cannot do that, and it cannot be recovered if it is lost.